This Report Delivery Policy explains how diagnostic reports are delivered to customers of DigiClinix Diagnostics.
Report Processing
Diagnostic tests are processed by authorized partner laboratories. Report generation timelines vary depending on:
- Type of test
- Laboratory processing requirements
- Sample quality
- Additional verification requirements
Delivery Methods
Reports may be delivered through:
- Customer portal access
- Registered email address
- SMS notification links
- WhatsApp communication where permitted
Estimated Delivery Time
Most reports are delivered within the turnaround time communicated during booking.
Certain specialized tests may require additional processing time.
Delays
Delays may occur due to:
- Technical issues
- Sample quality concerns
- Repeat testing requirements
- Public holidays
- Force majeure events
DigiClinix Diagnostics is not liable for delays caused by factors beyond reasonable control.
Customer Responsibility
Customers should:
- Provide accurate contact information.
- Monitor email and SMS communications.
- Download and securely store reports.
Report Accuracy
Reports are generated by partner laboratories. Any concerns regarding report findings should be discussed with a qualified healthcare professional.