Refund & Cancellation Policy

At DigiClinix Diagnostics, customer satisfaction is important to us. This Refund & Cancellation Policy outlines the conditions under which cancellations and refunds may be processed.

Appointment Cancellation

Users may request cancellation before:

• Home sample collection has occurred, or
• Laboratory processing has begun.

Cancellation requests can be submitted through customer support.

Refund Eligibility

Refunds may be granted if:

• The appointment is cancelled before sample collection.
• The requested service cannot be provided.
• Duplicate payment has been made.
• A booking was made due to a technical error.

Non-Refundable Situations

Refunds will generally not be issued if:

• Sample collection has been completed.
• Testing has commenced.
• Reports have been generated.
• Incorrect information was provided by the customer.
• The customer fails to be available at the scheduled collection time.

Refund Processing Time

Approved refunds are typically processed within 7-14 business days through the original payment method.

Failed Transactions

In cases where payment is deducted but booking confirmation is not received, customers should contact support. After verification, refunds will be initiated where applicable.