DigiClinix Diagnostics is committed to providing transparent, fair, and responsive customer service. Users may contact our Grievance Officer regarding complaints, service concerns, privacy matters, or personal data requests.
Grievance Officer
Name:
Designation:Grievance Officer
Email:
Phone:81213 19295
Postal Address:DigiClinix Diagnostics
Hyderabad, Telangana
Hyderabad, Telangana
Matters That Can Be Reported
Customers may contact the Grievance Officer regarding:
- Service-related complaints
- Booking disputes
- Refund concerns
- Report delivery issues
- Privacy complaints
- Personal data access requests
- Correction of personal information
- Withdrawal of consent requests
Complaint Submission
Complaints should include:
- Full Name
- Registered Mobile Number
- Booking Reference Number if applicable
- Description of the issue
- Relevant supporting documents
Response Timeline
We aim to:
- Acknowledge complaints within 3 business days.
- Review complaints promptly.
- Provide a resolution or status update within 15 business days wherever reasonably possible.
Personal Data Requests
Users may submit requests concerning:
- Access to personal data
- Correction of personal data
- Deletion requests
- Consent withdrawal
- Data processing concerns
Such requests may require identity verification before action is taken.
Escalation
If a user remains dissatisfied after our review, they may pursue remedies available under applicable laws and regulations.